Ahmed Huseinspahić

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Ahmed Huseinspahić

ServiceNow Technical Architect

Enterprise Platforms DevOps ITSM ITOM Financial Services

Architecting scalable, secure, and future-proof ServiceNow solutions for regulated industries. Bridging business strategy with technical execution, and leading teams to deliver enterprise-grade platforms.

Professional Summary

ServiceNow Technical Architect with 8+ years of IT experience and 5+ years architecting and governing enterprise ServiceNow platforms in regulated, high-scale environments. Proven leader in platform architecture, DevOps automation, and secure integrations supporting thousands of users and hundreds of developers. Trusted advisor to executives, security teams, and platform owners, delivering measurable impact through automation, risk reduction, and scalable architecture.
ServiceNow Technical Architect Capgemini
May 2023 – Present | Financial Sector
  • Owned and governed enterprise ServiceNow platform architecture across Production, Dev, Test, and QA environments, supporting thousands of users and hundreds of developers.
  • Defined instance usage strategy and promotion model, enforcing Dev → Test → QA (Prod clone) → Production with UAT and CAB approval, ensuring stability and audit readiness.
  • Architected enterprise DevOps automation integrating ServiceNow with Octopus Deploy, GitHub, PowerShell, and MID Servers, orchestrating 8,000+ automated deployments per month.
  • Reduced manual effort by 800+ hours/month by automating environment provisioning, build selection, and deployment workflows.
  • Designed and implemented CI/CD governance within Change Management, enforcing conditional logic, approvals, and security gates for regulated deployments.
  • Integrated ServiceNow with Security Risk Management (SRM) portal, implementing SecOps guardrails and real-time notifications.
  • Led platform upgrade planning and execution (Tokyo → Utah), minimizing customizations and managing skipped changes with Merge Tool.
  • Defined and enforced platform governance standards, including update set strategy, naming conventions, and Flow Designer vs Script usage guidelines.
  • Led architecture design sessions, code reviews, and technical decision-making with VPs, directors, platform owners, developers, and security teams.
Sr ServiceNow Developer → Architect Capgemini
Jun 2021 – May 2023 | Public Sector & Aerospace
  • Delivered ServiceNow implementations across Public Security, Aerospace, and Defense environments.
  • Designed and developed custom applications, workflows, UI Builder portals, and integrations supporting ITSM and ITAM processes.
  • Implemented RBAC models and CMDB data access controls to enforce data separation and least-privilege access.
  • Collaborated in Agile environments, partnering with product owners and stakeholders to translate requirements into scalable ServiceNow solutions.
  • Established strong BA ↔ Developer communication using structured design documentation and workflow diagrams.

Key Expertise

Platform Architecture
  • Enterprise ServiceNow architecture and governance
  • Multi-instance strategy, upgrades, and environment management
  • Performance optimization and platform scalability
ServiceNow Capabilities
  • ITSM, ITOM, CMDB, Discovery, Service Mapping
  • Custom scoped applications and integrations
  • Flow Designer, Business Rules, Script Includes
DevOps & Automation
  • CI/CD pipeline design for ServiceNow
  • Source control integration and automated deployments
  • Environment promotion and release governance
Integrations & Ecosystem
  • REST/SOAP APIs and middleware integrations
  • Cloud and enterprise system integrations
  • Secure data exchange in regulated environments
Leadership & Delivery
  • Technical leadership across cross-functional teams
  • Stakeholder communication and solution design workshops
  • Mentorship of developers and enforcement of best practices

Other Projects & Initiatives

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Built zbga.org to serve the Bosnian-American community in Georgia. The website enables online donations, event registration, and membership management, reducing administrative overhead for the organization.

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E-Commerce Founder Designer Operator
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Launched Bosnian Pine as a niche e-commerce platform for high-quality, custom wooden products. Features a responsive site, product gallery, online order management, secure payments, and customer communications.

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Built with React, JavaScript, and retro pixel love.

Project Description

Developed a fully responsive web app video game using React, deployed as a progressive web application (PWA) for iOS. The game is touch optimized and leverages modern React hooks for state management and animation.

Project Impact

  • Built a native-feeling, installable game experience for iOS.
  • Easily maintainable and portable to Android or desktop browsers.
  • Demonstrates modern React and game development skills.

Project Stack

React JavaScript (ES6+) HTML5 Canvas SVG CSS Modules

Project Badges

Web Game PWA Touch Optimized Designer Developer